1. Where are you located, and how can we best reach you?
Ans: Lonavala. Approximately 2 hours from Mumbai and 1 hour from Pune by car. Accessible by bus or train as well.
2. How far is your villa from the station and bus stand?
Ans: Our villas are, on average, around 2 km from the station and bus stand, typically a 10-15 minute drive.
3. What medical facilities are available nearby?
Ans: Nearby medical facilities include Sanjeevani Medical Foundation, Kalpataru Hospital, and local clinics.
4. What makes Seven Sands special?
Ans: Seven Sands stands out for its unique blend of luxury, personalized experiences, and exceptional customer service,
with an attentive housekeeping staff ensuring every stay is comfortable and memorable.
5. What amenities are available at the villa?
Ans: Amenities vary by property, but may include a private swimming pool, Jacuzzi, BBQ, and indoor games. Check the specific property listing for details.
6. What are the food arrangements? Do you offer Jain meals, and can baby food be provided for infants?
Ans: We have a centralized in-house pure veg kitchen offering Indian, Chinese, and South Indian cuisines. Jain meals are available, and we can prepare baby food upon request.
7. What are the nearby attractions?
Ans: Nearby Attractions:
Della Adventure Park: 20 minutes drive
Bushi Dam: 20 minutes drive
Wet and Joy Water Park: 19 minutes drive
Main Market area, Kumar Resort, Ramakrishna: 8 minutes drive
Please scan the QR code on the standee for a complete list of nearby tourist attractions and restaurant details.
8. Does your villa have Wi-Fi and a good network connection?
Ans: Yes, all our villas are equipped with Wi-Fi and a reliable network connection.
9. Are pets allowed at the villa?
Ans: Yes, one pet per villa is allowed with additional charges and a security deposit.
10. May we check in early?
Ans: Early check-in is subject to availability.
11. Do you provide pick-up and drop facilities?
Ans: Yes, we partner with a logistics service provider to handle all transportation needs.
12. Do you offer special facilities for domestic help and accommodation for drivers?
Ans: Yes, a caretaker is available for domestic help from 9 AM to 9 PM. However, we do not provide accommodation for drivers.
13. Do you have special activities for children?
Ans: Yes! Our villas are equipped with a variety of games for kids, including Chess, Jenga, Ludo, UNO, Playing Cards, and Fussball. A Carrom Board can also be set up anywhere in the villa for added fun. Badminton equipment is available upon request.
14. Do you arrange barbeque, bonfire, or have a chef/cook available at the villa?
Ans: Yes, we offer BBQ and bonfire services for an additional charge. Our in-house pure vegetarian centralized kitchen caters to all your food needs, serving Indian, Chinese, and South Indian cuisines.
15. May we carry our own liquor?
Ans: Yes, you can!
16. Is there car parking within the compound?
Ans: Yes, all our villas offer car parking within the compound for your convenience.
17. What modes of payment do you accept?
Ans: We accept cash, UPI, bank transfers, and payment links.
18. What is your cancellation policy, and are charges levied for booking changes or cancellations?
Ans: Cancellation Policy
Cancellation up to 120 hours before check-in: You will receive a full refund of the advance amount.
Cancellation within 120 hours of check-in: The advance amount will be forfeited, and no credit will be issued.
19. Is smoking allowed on the property?
Ans: Smoking is strictly prohibited inside the villa. However, guests can smoke on the balcony or in the designated canopy area
20. Is the villa air-conditioned?
Ans: Yes, all our villas are air-conditioned for your comfort.
21. Do you allow hookah or ?
Ans: Hookah Policy
An additional deposit of ₹5,000 is required for guests wishing to consume hookah during their stay. Please note that hookah is allowed only in the outdoor areas of the villas.
22. Do you have housekeeping services?
Ans: Yes, all our villas include housekeeping services for your convenience.
23. Is there a kitchen, and what amenities is it equipped with? What are the pool timings?
Ans: Yes, each villa features a kitchen equipped with an induction plate, cookware, fridge, water purifier, and microwave. You'll also find cutlery, crockery, and glassware available for your use. Pool Timings: The pool is accessible from 9 AM to 8 PM.
24. Is there an electricity generator on the property?
Ans: Yes, all our villas are equipped with a 100 KVA generator that ensures uninterrupted power for all facilities, including ACs, fridge, geysers, microwave, lights, and fans during power cuts.
25. Is there a security deposit to be paid?
Ans: Yes, a refundable security deposit of ₹5,000 is required at check-in for all villas. Payment can be made via UPI/Gpay, and the deposit will be refunded at check-out if no damage is found.
